Items may only be returned for store credit or an exchange. All items must be exchanged within 2 weeks of receipt, but we extend the exchange period for 2 extra weeks during the holidays.
To complete your return, we require a receipt or proof of purchase.
This excludes any items that are not in their original condition, are damaged or missing parts for reasons not due to our error.
Due to the high demand on our classes we are not able to offer refunds or credits on class tickets. However, you can certainly transfer your seat to a friend!
Return for Store credit
If you have chosen Netame Free shipping, return shipping is the responsibility of the buyer. If you paid for additional shipping, we will send you a return label via email. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your credit will be processed, and a store credit code will be emailed to you, within a few days.
If you have any questions, please contact us at service@netame.com. Please allow 2 to 3 days for a reply and 4 to 5 days during the holidays.
Sale items (if applicable)
Unfortunately, sale items cannot be refunded or exchanged.
Damage Exchanges (if applicable)
We will replace items if they are defective. If you need to exchange it for the same item, send us an email at service@netame.com.