Thank you so much for your support! The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy Shipment
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method / Estimated delivery time / Shipment cost
Free Shipping (jewelry only)
USPS Standard 7-12 business days | tracking included | uninsured | free
Priority Mail
USPS 5-7 days | tracking included | insured | calculated based on location
Heavy Goods Shipping
USPS Standard 7-9 business days | extra packing | tracking included | uninsured |
calculated based on location
International Freight
DHL 7-12 business days | tracking included |
calculated based on location
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Netame is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Netame is not liable for any products damaged or lost during shipping, however if you have chosen an insured shipping option we will do our best to help you file a claim. We can only help with claims on damaged or lost items when you have chosen an “insured” shipping option. If you received your order damaged, we will contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods and contact us before filing a claim.